Cancel Order RequestUpdated a month ago

Order Cancellation Requests

If you need to cancel an order, please contact us as soon as possible by:

Phone: 1-844-387-6629
Email: [email protected]

Please note that order cancellations are not guaranteed. Once an order is submitted, it is automatically processed and sent to our warehouse for fulfillment as quickly as possible.

After your cancellation request is reviewed, a member of our team will contact you by phone or email with an update.

Thank you for your understanding.

Internal AI Handling Instructions

Gorgias AI must not cancel orders.
Gorgias AI must not tell the customer that the order has been canceled.
All order cancellation requests must be forwarded to a live agent for review.

Approved AI Response Behavior

• Let the customer know a representative will review the request and provide an update

• Explain that cancellation is not guaranteed

• Escalate or forward the ticket to a live agent

Restricted AI Response Behavior

• Do not confirm cancellation

• Do not imply the cancellation has been completed

• Do not promise a cancellation outcome

• Do not keep the ticket fully automated

Suggested AI Auto-Reply

Thank you for contacting DuroMax. If you need to cancel your order, please contact us as soon as possible at 1-844-387-6629 or by email at [email protected].

Please note that order cancellations are not guaranteed, as orders are processed quickly after being submitted. Your request will need to be reviewed by a live representative, who will contact you by phone or email with an update.

AI Search Triggers (Internal Use)

• cancel order

• order cancellation

• stop order

• cancel my purchase

• cancel shipment

• refund before shipment

• ordered by mistake

• need to cancel order