Order Processing Questions
Copy of Receipt
If you placed your order on the DuroMax Power website, you can click on the link down below to login into your account to review any previous order history. (CLICK HERE) To Login to your DuroMax Website Account. Otherwise, In order to assist you with
Shipping Details
All orders over $199.00 qualify for FREE Shipping. Orders under $199 have a standard flat rate shipping of $8.95. FREE Shipping offer applies to the Continental US ONLY*. All locations outside the Continental US will receive discounted shipping, For
Need Status update on my order
If you placed your order on the DuroMax Power website, you can click on the link down below to login into your account to review any orders that you are requesting an update on. (CLICK HERE) To Login to your DuroMax Website Account. Otherwise, We can
Request Changes To An Order
We unfortunately are not able to make any adjustments to an order once it has been submitted. The only option we are able to process would be to cancel the order if its not too far in the process of being shipped. Otherwise, you would have to ship th
How To Register My Product
Thank you for reaching out, in order to register your DuroMax product. Please visit the following link down below to complete the process of registering your product. (CLICK HERE) To Register Your DuroMax / DuroStar Product.
Cancel Order Request
If you need to cancel an order, please contact us as soon as possible by:. Phone: 1-844-387-6629Email: [email protected]. Please note that order cancellations are not guaranteed. Once an order is submitted, it is automatically processe
Discounts
DuroMax proudly supports our heroes. Through our partnership with GovX, eligible customers can receive a 7% discount on their purchase. Thank you for your service!. This discount is available for:. Current & former U.S. military. Military spouses & d
Stock Availability
Thank you for your interest in purchasing a DuroMax / DuroStar product. In regards to product availability. In Stock: Our website will have the (Add to Cart) option on the product listing which will indicate that the item is in stock. Out of Stock: O
Will Call - Pick up
Hello,. Thank you for reaching out! We do offer a will call/pick-up option for local customers at our Southern California warehouse. To take advantage of this option, please note the following:. Our warehouse address for will call pick-up:. 5798 Onta
Split Payments
Hello,. Thank you for reaching out. At this time, our system allows only one form of payment per transaction, and we are unable to process multiple credit cards for a single order. If you need assistance with payment options or have any questions, pl
What is your return policy?
At DuroMax Power Equipment, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you must do is ship the p
What form of payment do you take?
We accept all major credit cards including Discover, Visa, Mastercard and American Express. We also accept ShopPay, Amazon Pay, and Apple Pay. You can select this option during the checkout process. International credit cards are accepted. Affirm is
Do you charge sales tax?
Sales tax is charged to residents of States where charging Tax is applicable.
Delivery of Generator Information
DuroMax Generator Shipping & Delivery Information. At DuroMax, we prioritize safe and efficient delivery of our generators. Due to their size and weight, generators that weigh more than 150 LBS are shipped via LTL (Less-Than-Truckload) freight carrie
What should I do if I cannot upload a receipt during DuroMax generator registration?
Thank you for reaching out regarding your DuroMax generator registration. If you are unable to upload your receipt during the registration process, please try the following steps:. Check File Type and Size: Ensure your receipt file is in an accepted
How can I confirm that my product is registered?
Thank you for reaching out to confirm your product registration. To assist you in verifying your registration, please provide us with the email address you used when registering your product. Once we receive this information, we’ll be able to review
How can I verify my product registration if I don't see it under my email?
If you do not see a registration under your provided email address, consider using the email you may have registered with by mistake or check our website to complete the registration process again if necessary. If you still have concerns, we can forw
What should I do if I don’t receive a complete confirmation email?
If the confirmation email does not display all the information you submitted, rest assured that we have received and recorded all details like the serial and model numbers in our system. If you wish to provide additional details or notice any discrep
What if the registration system says my unit is already registered, but I can't find the confirmation email?
If the registration system indicates that your unit is already registered and you cannot locate the confirmation email, it is possible the registration was completed with a different email address. Please verify the email used for registration, and i