Hello,

Thank you for contacting us.

To start a DuroMax / DuroStar warranty claim, please visit the following link:

(CLICK HERE) TO START WARRANTY CLAIM

This page will guide you through the process and allow you to submit the required information for your warranty request.

If you need assistance at any point during the process, please feel free to reach out and we will be happy to help.

Common Questions About Warranty Claims

What information do I need to submit a warranty claim?

You may be asked to provide the following:

• Generator model number

• Serial number

• Proof of purchase

• Description of the issue

• Photos or videos of the problem (if applicable)

Providing this information helps our team process your claim more quickly.

Where can I find my generator’s serial number?

The model and serial number can usually be found on the data plate located on the generator frame or engine housing. (Please refer to your owners manual for serial number location

How long does it take to review a warranty claim?

Warranty claims are typically reviewed within 1–3 business days, depending on the information provided and claim volume.

What happens after I submit my warranty claim?

Once submitted, our warranty team will:

1. Review the claim details

2. Contact you if additional information is needed

3. Provide the next steps for repair, replacement parts, or further troubleshooting

Can I contact support if I need help filling out the form?

Yes. If you have any questions while submitting your claim, you can contact our support team and we will gladly assist you.

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