Troubleshooting
Generator Start Up Procedures
Follow the instructions below to properly start your generator using Gasoline, Propane, or Natural Gas. ⚠ Important:Always operate the generator outdoors in a well-ventilated area and ensure the generator is placed on level ground before starting. Lo
Generator not starting on Gasoline
If your generator will not start when using gasoline, follow the steps below to identify and resolve the issue. ⚠ Safety Notice:Do not attempt to start the generator if you smell gasoline. Fuel vapors may indicate a leak and can create a fire hazard.
Generator not starting on Propane
If your generator will not start when using propane, follow the steps below to identify and resolve the most common causes. ⚠ Safety Notice:Do not operate the generator if you smell propane or fuel before startup, as this may indicate a leak. Make su
Generator not starting on Natural Gas
If your generator will not start when using Natural Gas, follow the steps below to identify and resolve the most common causes. ⚠ Safety Notice:Do not operate the generator if you smell natural gas before startup, as this may indicate a leak. Make su
Generator not producing Electricity
If your generator is running but experiencing electrical issues, use the guide below to identify the problem and possible solution. This article covers the most common electrical issues:. Generator running but no power output. Generator producing low
Electric Start Does Not Work
If your generator will not start using the electric start feature, follow the steps below to help identify the cause of the issue. Generators are shipped with the negative battery terminal disconnected for safety during shipping. Confirm the battery
Generator Leaking Gasoline
If your generator is leaking gasoline, follow the steps below to help identify the source of the leak and determine the appropriate solution. ⚠ Safety Notice:Do not start or operate the generator if gasoline is actively leaking. Fuel leaks can create
Generator Run, but has a rough start / Idle
If your generator is starting roughly or the engine RPM is fluctuating (revving up and down), follow the steps below to help identify the cause and correct the issue. This condition is commonly caused by fuel delivery issues, airflow restrictions, ig
Generator Starts, but will not stay running
If your generator starts normally but shuts off shortly after running, follow the steps below to help identify and correct the issue. This condition is commonly caused by sensor triggers, fuel delivery problems, airflow restrictions, or valve clearan
Need To Order Parts
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DuroMax Claim Process
Hello,. Thank you for contacting us. To start a DuroMax / DuroStar warranty claim, please visit the following link:. (CLICK HERE) TO START WARRANTY CLAIM. This page will guide you through the process and allow you to submit the required information f