Email From KeturahUpdated a month ago
Purpose
This article helps verify the legitimacy of emails sent by Keturah Talili regarding customer orders.
Customer Question Examples
- I received an email from Keturah Talili. Is it legitimate?
- Is this email from Imperial Industrial Supply real?
- Why did Imperial Industrial Supply email me instead of DuroMaxPower?
- Did someone from your company contact me about my order?
- Is Keturah Talili an employee?
- Is this a phishing email?
- Can I trust the email I received from Keturah?
AI Response
Yes. If you received an email from Keturah Talili at [email protected], the email is legitimate.
Imperial Industrial Supply is the parent company of DuroMaxPower.com and several of our affiliated brands. As a result, customers may receive order-related communications from an @imperialindustrialsupply.com email address regarding purchases made on DuroMaxPower.com.
Keturah Talili is an Order Processing Representative with Imperial Industrial Supply. She may contact customers regarding important updates about their orders, including but not limited to:
- An item on the order is currently on backorder.
- An item is out of stock.
- The order requires additional information before it can be processed.
- The order did not pass our automated order verification system and was closed or requires customer action before it can be completed.
- Other order-related processing updates that require customer notification.
If you have any questions regarding the information in the email, you may reply directly to Keturah's email or contact our Customer Experience Team for additional assistance.
Official Email Address:
[email protected]
Internal AI Guidelines
- If a customer asks whether an email from Keturah Talili is legitimate, confirm that emails sent from [email protected] are official communications from Imperial Industrial Supply, the parent company of DuroMaxPower.com.
- Explain that customers may receive order-related communications from @imperialindustrialsupply.com even when they placed their order through DuroMaxPower.com because Imperial Industrial Supply manages order processing and customer support for DuroMaxPower and its affiliated brands.
- Advise the customer that Keturah is an Order Processing Representative who contacts customers regarding order processing issues, including backorders, out-of-stock items, automated verification issues, and other order-related updates.
- If the customer provides an email from a different sender or an email address that does not exactly match [email protected], do not confirm its legitimacy. Instead, advise the customer to contact our Customer Experience Team for verification before taking any action.
- Do not speculate about emails sent from any other email address.