Free Generator Cover Not Received After Product RegistrationUpdated a month ago
Purpose
This article assists customers who received a promotional card with their generator offering a free bonus generator cover with product registration, completed the registration process, but have not yet received their generator cover.
Customer Question Examples
- I registered my generator but have not received my free cover.
- My generator included a card offering a free cover with registration.
- Where is my free generator cover?
- I completed my product registration but never received the promotional cover.
- How can I check the status of my free cover?
- I registered my generator. When will the cover arrive?
AI Response
We apologize that you have not yet received your free generator cover.
If you received a promotional card with your generator stating that you would receive a free bonus cover with product registration, please provide us with the following information:
- Full Name
- Complete Shipping Address
- Phone Number
- Email Address used at the time of registration
Once we receive this information, our Customer Experience Team will verify your product registration and promotional eligibility. After the information has been confirmed, we will assist with getting the applicable generator cover sent to you.
Please make sure the email address provided is the same email address used when the generator was originally registered.
Internal AI Guidelines
- Use this response only when the customer states that they received a promotional card offering a free generator cover with product registration.
- Request all four required pieces of information:
- Full name
- Complete shipping address
- Phone number
- Email address used during registration
- Do not promise that a cover has already been approved or shipped.
- Advise the customer that their registration and promotional eligibility must first be verified.
- Do not provide a specific shipping or delivery timeframe unless one has been confirmed by the Customer Experience Team.
- Once the customer provides the required information, route or escalate the request to the appropriate Customer Experience Team member for verification and fulfillment.
- Confirm that the shipping address includes the street address, city, state, and ZIP code.