DuroMax Help Center (AUTOMATION)

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Hello,. Thank you for reaching out. At this time, our system allows only one form of payment per transaction, and we are unable to process multiple credit cards for a single order. If you need assistance with payment options or have any questions, pl

Split Payments

Order Processing Questions

Unboxing/Setup

Generator Shipping Brace Removal

What Type of Cords can I use for a Portable Generator?

DuroMax Safety Guidlines

DuroMax Suggested Break-in Period / Suggested Tips

DuroMax Home Back Up Power Questions

What weight oil should be used in our generators?

Can a trickle/maintenance charger be used on the generator battery?

Generator Unboxing / Setup / Tips

XP5500X - Specifications

XP7500X - Specifications

XP10000X - Specifications

XP12000X - Specifications

XP13000X - Specifications

X Series Specifications

XP4500DX - Specifications

XP5500DX - Specifications

XP7500DX - Specifications

XP10000DX - Specifications

XP12000DX - Specifications

XP13000DX - Specifications

DX  Series Specifications

XP4850HX - Specifications

XP5500HX - Specifications

XP10000HX - Specifications

XP12000HX - Specifications

XP13000HX - Specifications

XP15000HX - Specifications

HX Series Specifications

XP13000HXT - Specifications

XP15000HXT - Specifications

HXT Series Specification

XP15000HXT+ Specifications

HXT+ Series Specifications

DS13000MX  - Specifications

MX Series Specifications

DS13000MXT - Specifications

MXT Series Specifications

XP4500iH - Specifications

XP2300iH - Specifications

XP9000iH - Specifications

XP7000iH - Specifications

XP9500iH - Specifications

XP11000iH - Specifications

XP16000iH - Specifications

iH Series Specifications

XP16000iHT - Specifications

XP11000iHT - Specifications

iHT Series Specifications

Generator Series by Power Size / fuel Sources

Generator Series By Power Size /Fuel Source(s)

Generator Specifications

Oil Change

Spark Plug Maintenance

Check and Adjust Valve Clearance Procedure

Carburetor Maintenance

Suggested Maintenance

Generator Start Up Procedures

Generator not starting on Gasoline

Generator not starting on Propane

Generator not starting on Natural Gas

Generator not producing Electricity

Electric Start Does Not Work

Generator Leaking Gasoline

Generator Run, but has a rough start / Idle

Generator Starts, but will not stay running

Need To Order Parts

DuroMax Claim Process

Troubleshooting

What does the term "Hybrid" or "Dual Fuel" mean?

What is the THD for our generators?

What is the difference between the EH and HX series?

Where are our generators made?

Do your electric start generators come with a battery?

Can you convert our dual fuel generators to natural gas?

How can I make my generator quieter?

Do your dual fuel generators include the propane regulator and propane hose?

What is the difference between DuroMax and DuroStar model variants?

What are the Natural Gas Fuel Pressure and BTU Requirements for Tri-Fuel Generators?

When should I change the oil on my DuroMax Engine in my Generator/Water Pump/Pressure Washer?

Can these generators be hooked directly to a transfer switch or interlock?

How long can my generator run continuously?

Can I vent my generator exhaust from an enclosed area?

How do I connect the generator to my home?

Can I hook my dual fuel generator up to my large home propane tank?

Do you sell an aftermarket remote start kit for your generators?

What will happen if the generator gets overloaded?

What is the input pressure requirement for our generators to operate on propane?

How should the generator be shut off after the power comes back on?

How should I store my generator if I'm planning on using it in the same day?

How should I store my generator if I'm planning on storing my generator for over 30 days?

Does the generator automatically recharge the 12V battery while running?

How frequent do I need to perform maintenance on my generator?

Where could I take my generator if it needs a warranty repair?

What Oil Filter Can I Use on the XP15000E or XP15000EH?

What Oil Filter Can I Use on the XP15000HX or XP15000HXT?

What Oil Filter Can I Use on the XP16000iH?

How do I start my generator in colder temperatures?

What is the automatic idle control feature used for?

Can your generators be operated in the rain or snow?

Do your generators run on liquid or vapor propane?

What does the recharge indicator light mean?

If the battery dies in an electric start generator, can it still start with the recoil start?

What type of gasoline is recommended in our generators?

Does the generator need to be grounded with a grounding rod?

Can you use synthetic oil in our generators?

DuroMax XP9000iH Remote Start Issue

What is the difference between an Inverter Generator and Open Frame Generator ?

Central AC -Portable Generator Compatibility

I need a Cover for my generator

DuroStar DS4000S Wheel Kit

Difference between Generator series

Aluminum vs Copper Windings

What is Carbon Monoxide (CO Sensor) used for?

Bypassing CO (Carbon Monoxide) Sensor

Generator Sales To California

DuroMax and ATS Transfer Switch Compatibility

PUSH BUTTON START LIGHTS / OIL LIGHT

Generators that are equipped with a Floating Neutral

Generators that are equipped with a Bonded Neutral

DuroMax Generators Basic FAQ

What kind of battery do your electric start engines use?

Does the electric start engine charge the battery?

How do I disconnect the low oil sensor?

Does the engine shaft run clockwise or counter-clockwise?

Does the engine have a case iron cylinder sleeve?

How do I separate the key switch from the engine?

What type of oil cooling do your engines have?

What is the break in recommendation for our engines?

What weight oil should be used in our engines?

What type of gasoline is recommended in our engines?

DuroMax Engine Basic FAQ

What are our water pumps impellers made from?

Can you pump hot water with your water pump?

What weight oil should be used in our water pumps?

What are your water pump bodies made of?

What kind of fittings do your water pumps use?

How do I prime my water pump?

How much pressure do your water pumps have?

What size grit can pass through the water pump?

What type of gasoline can be used in your water pumps?

Can I use a smaller hose than the pump fitting size?

DuroMax Water Pump Basic FAQ

What type of nozzles are included with our pressure washers?

What type of soap can be used in our pressure washers?

Do our pressure washers include the spray wand?

What weight oil should be used in our pressure washers?

Can bleach be used in the pressure washer?

How do you prevent overheating on your pressure washer?

How frequent do our pressure washers require maintenance?

What type of gasoline can be used in your pressure washers?

What is the capacity of your pressure washers detergent tanks?

Can you use hot water in your pressure washer?

DuroMax Pressure Washers Basic FAQ

Copy of Receipt

Shipping Details

Need Status update on my order

Request Changes To An Order

How To Register My Product

Cancel Order Request

Discounts

Stock Availability

Will Call - Pick up

What is your return policy?

What form of payment do you take?

Do you charge sales tax?

Where do I find warranty information on products?

Delivery of Generator Information

What should I do if I cannot upload a receipt during DuroMax generator registration?

How can I confirm that my product is registered?

How can I verify my product registration if I don't see it under my email?

What should I do if I don’t receive a complete confirmation email?

What if the registration system says my unit is already registered, but I can't find the confirmation email?

Split PaymentsUpdated 4 months ago