What is your return policy?Updated a month ago

RETURN AND EXCHANGE POLICY

At DuroMax Power Equipment, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you must do is ship the product back to us.

RETURN POLICY

Return Requests are available here where you will be instructed to fill out a return request form. This will allow for expedited processing of your return. 

Your item must be in new, unused condition, and with the original packaging. A Return Merchandise Authorization (RMA) must be obtained for all returns.

A few exceptions:

• Power Equipment (products that use gas and oil) – Power Equipment products are not eligible for return once they have been oiled or gassed. Once oiled or gassed it cannot be shipped by law. DuroMax Power Equipment will help facilitate the repair of the product. It needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. There are no exceptions to this rule.
• Clearance Items are final sale and cannot be returned.
• Scratch and Dent Items are final sale* and cannot be returned.
• Customized Products cannot be returned.

FINAL SALE*

DuroMax Power Equipment does not accept returns of items marked Scratch/Dent or Recondition/Refurbished Conditions on Outdoor Power Equipment. Due to the nature of these items, they are unique in the type of imperfections they may possess. The items are sold in “as-is” condition and are guaranteed to be fully functional. If there is an issue with your product, our service technicians will walk you through any troubleshooting and are able to get you any necessary parts. Items that are sold in these conditions and returned to DuroMax Power Equipment, will not be accepted for delivery, and may lead to additional costs for the buyer.

DAMAGED AND/OR DEFECTIVE?

If your item was received damaged or defective, we will either fix the product or exchange for a replacement. All Items will be inspected and/or tested upon return. Upon inspection, if your product is not defective or damaged, you may be responsible for the shipping cost of the returned product to you or a refund minus a 20% stocking fee. All products must be returned with original packaging, accessories, and documentation. A Return Merchandise Authorization (RMA) may be obtained by calling our Customer Service Team at 1-844-DUROMAX, or by [email protected] with your order information.

DuroMax Power Equipment
c/o Returns Department
5800 Ontario Mills Pkwy
Ontario, CA 91764 USA

Our complete return policy can be located by clicking (HERE).