What should I do if I cannot upload a receipt during DuroMax generator registration?Updated 3 months ago

Thank you for reaching out regarding your DuroMax generator registration.

If you are unable to upload your receipt during the registration process, please try the following steps:

1. Check File Type and Size: Ensure your receipt file is in an accepted format (such as JPG, PNG, or PDF) and does not exceed the maximum upload size limit.

2. Try a Different Browser or Device: Sometimes switching to a different internet browser (like Chrome, Safari, or Firefox) or using another device can resolve upload issues.

3. Screen Shot Receipt: We would be able to accept a screenshot from your phone of your receipt in order for you upload this file. 

4. Email the Receipt: If you continue to experience issues, you can email a copy of your receipt directly to this email thread for one of our agents to review and assist you in completing your registration manually.

Please let us know if you need any further assistance — we’re here to help!